Terms of service

Terms & Conditions

By placing an order through this website, you agree to the following terms and conditions:

Orders & Cancellations

Order Acceptance Policy - When placing an order, you must provide your name, email address, payment details, and order information. Your order details will be stored securely and used to process your purchase in accordance with our Privacy Policy. Once your order has been accepted, a confirmation email will be sent to the email address provided at checkout. We reserve the right to accept or reject any order at our discretion. If an order is rejected, it will be cancelled and fully refunded to the original payment method.

Order Delivery Times - You may select your preferred delivery date during checkout. Deliveries are completed on the selected date between 12:00 p.m. and 8:00 p.m. Eastern Time. As our drivers serve multiple customers throughout the day, immediate delivery cannot be expected, and specific delivery times cannot be requested or guaranteed.

Order Changes - To update or change an order, please contact us by phone or email. Our team will do its best to accommodate last-minute requests; however, changes can only be guaranteed when submitted at least two days before the scheduled delivery date. During peak periods, including Valentine’s Day week, Mother’s Day week, and the month of December, order changes must be requested at least ten days before the intended delivery date. We will try to accommodate changes during peak periods on short notice, but cannot promise changes due to the volume.

Changes allowed: Address changes, phone number updates, email updates, adding of unit number, additional delivery instructions, card changes, delivery date provided the order has not already been prepared, bouquet size or price point (changes can result in a different cost), Add-ons.

Changes not allowed: Changes after the arrangement has been prepared or dispatched (typically 24-48 hours prior to delivery), same-day changes once production has started, requests for exact flower varieties, colours, or bloom stages when availability cannot be guaranteed, delivery address changes outside our service area, changing the recipient after a delivery attempt has already been made, changes submitted through delivery notes or messages to the driver rather than through customer service.

Order Cancellations - To cancel an order, please contact us by phone or email. Cancellation requests must be submitted at least two days before the intended delivery date. During peak periods, including Valentine’s Day week, Mother’s Day week, and the month of December, cancellations must be requested at least ten days before the intended delivery date.

Alcohol Purchases - It is prohibited for anyone under the age of 18 to purchase or attempt to purchase alcohol, or for another person to purchase alcohol on their behalf. By placing an order that includes alcohol, you confirm that both you and the recipient are at least 18 years old.

Returns - Flowers are perishable products and require careful handling. For this reason, we are unable to accept returns. For non-perishable items, returns may be accepted provided the product is unused, unopened, and returned in its original condition and packaging. Paid greeting cards are non-refundable as they include personalized messages, unless an error occurred on our end.

Refunds - Once your refund has been confirmed, please allow approximately three to five business days for processing. The refunded amount will be returned to the original payment method used for the purchase.

Shipping Policy

Same Day Delivery - To qualify for same-day delivery, orders must be placed before 11:00 a.m. on the intended delivery date. Orders placed after the cutoff will be scheduled for the next available delivery day.

Failed Deliveries - In the event of a failed delivery caused by incorrect or incomplete delivery information provided by the customer, the customer will be notified and a redelivery fee will apply. If the failed delivery is determined to be the company’s responsibility, the redelivery fee will be covered by the company.

Unforeseen Severe Weather Conditions - During severe weather conditions, including heavy snow, ice, flooding, or strong winds, deliveries may be delayed or temporarily unavailable. As these circumstances are beyond our control, we cannot accept responsibility for resulting delays or provide refunds or complimentary redelivery for affected orders.

Re- Delivery - In case the delivery is failed due to improper information or the recipient was not available, the same bouquet will be delivery the next available day. If the flowers are no longer in suitable condition we will require the order to be charged again to remake the bouquet.

Recipient Refusal - If the recipient refuses the order, we will attempt to contact the customer and advise them of the situation. The delivery will be marked unsuccessful, and the customer may request that the flowers be redirected to another address and will be charged with a re-delivery fee.

Flower Quality

Freshness - Some flowers may arrive in bud form to help extend their freshness. If your flowers do not appear fresh, please contact us within 72 hours of receiving your order and include a clear photo of the flowers. If we determine that they do not meet our freshness standards, we will offer a complimentary replacement on the next available delivery date. If a replacement cannot be provided because redelivery is no longer possible, you may be eligible for a refund.

Flower Availability & Substitution - All floral products are subject to availability. If we experience supply issues or receive flowers that do not meet our quality standards, we may substitute the affected items with alternatives of a similar style and equal or greater value and quality. We will make every effort to ensure the arrangement closely resembles the product image that was ordered.

Damages - We carefully package every floral arrangement to help protect it during delivery. However, if your flowers arrive damaged in transit, please contact us to request a replacement bouquet. If a replacement cannot be provided because redelivery is no longer possible, you may be eligible for a refund. Please email us a photo of the damaged flowers within 72 hours of receiving the order.