Frequently asked questions
Ordering
Q: How do I place an order?
Browse our menu, add items to your cart, and check out online. You will receive a confirmation email once your order is placed.
Q: Can I cancel my order?
Yes, but we do require sufficient notice. We typically ask for a minimum of 24 hours notice as we will begin preparing your order in advance in order to create a seamless delivery. If your order is out for delivery we can no longer guarantee a cancellation will be approved.
Q: Can I pickup my flowers?
Unfortunately, we do not offer pickups for your order.
Delivery
Q: Where do you deliver?
Our delivery coverage includes the Greater Toronto Area, including Downtown Toronto, Scarborough, North York, East York, Mississauga, Markham, Richmond Hill, Pickering, Brampton, Vaughan, Oakville, Burlington, Milton, Ajax, Whitby, Oshawa, Aurora, Newmarket, Stouffville, and King.
Q: Do you offer same day delivery?
Yes, we offer same-day delivery to cities within the Greater Toronto Area, including Downtown Toronto, Scarborough, North York, East York, Mississauga, Markham, Richmond Hill, Pickering, Brampton, Vaughan, Oakville, Burlington, Milton, Ajax, Whitby, Oshawa, Aurora, Newmarket, Stouffville, and King.
Q: What time can I expect my gift to be delivered?
Expected delivery times can happen anywhere between 12pm to 8pm EST. For businesses, it will be anywhere between 12 to 5pm EST.
Q: Do you deliver during weekends?
Yes, we do deliver during weekends.
Q: Do you offer deliveries during holidays?
We unfortunately do not deliver during statutory holidays.
Q: Do you have a same day delivery cutoff time?
Yes, we do. Our same day delivery cutoff time is 11am EST. If you were not able to order before our cutoff time, your order will be delivered the next day.
Q: Will i get delivery updates on my order?
Yes. you will get notifications on the status of your order.
Q: Do you offer deliveries for offices?
Yes, we offer delivery to offices. Office deliveries are available between 1 PM and 5 PM EST. During peak holidays, we recommend avoiding office deliveries whenever possible, as high order volumes may affect delivery timing.
Q: Do you offer delivery to Hospitals/ Hotels/ Funeral Homes?
Yes, we offer delivery to these locations. We recommend making sure the recipient is aware of the delivery so they are available to receive it. Please also provide a contact number in case we need to reach someone during delivery.
Q: What if the recipeient is not home?
If the recipient is not home, we will leave the gift at their doorstep. We will also try to contact the recipient to let them know their delivery has arrived.
Q: My delivery has failed. What will happen after?
We will attempt redelivery again, one additional time (most likely the next day). Flowers are perishable, and in the occasion that delivery is failed and it is not due to our fault we will still attempt to deliver the same flowers.
In the occasion that failure of delivery was our fault, we will replace the flowers at our own cost so ensure the freshest flowers possible.
If multiple deliveries fail then we will not be able to offer a refund due to the nature of perishable products. Our drivers are paid once the order is picked up, we cannot refund that fee once the delivery has been attempted.