Shipping policy

Same Day Delivery 

To qualify for same-day delivery, orders must be placed before 11:00 a.m. on the intended delivery date. Orders placed after the cutoff will be scheduled for the next available delivery day.

Failed Deliveries

In the event of a failed delivery caused by incorrect or incomplete delivery information provided by the customer, the customer will be notified and a redelivery fee will apply. If the failed delivery is determined to be the company’s responsibility, the redelivery fee will be covered by the company.

Unforeseen Severe Weather Conditions

During severe weather conditions, including heavy snow, ice, flooding, or strong winds, deliveries may be delayed or temporarily unavailable. As these circumstances are beyond our control, we cannot accept responsibility for resulting delays or provide refunds or complimentary redelivery for affected orders.

Re-Delivery

In case the delivery is failed due to improper information or the recipient was not available, the same bouquet will be delivered the next available day. If the flowers are no longer in suitable condition we will require the order to be charged again to remake the bouquet.

Recipient Refusal

If the recipient refuses the order, we will attempt to contact the customer and advise them of the situation. The delivery will be marked unsuccessful, and the customer may request that the flowers be redirected to another address and will be charged with a re-delivery fee.